| Reviewed By - Cname |
| Reviewed on - Thursday , August 28 , 2008 |
| I began working with Compulink in December of 2007 concerning the Psych Advantage product. At that time I was looking at several other software companies. Price was obviously an issue. We are a small agency and we were in need of a full EMR/Billing solution.
I was able to narrow down the products to 3 alternatives, with Compulink’s Product, Psych advantage being one. I was clear to each software company exactly what I needed. Each company had its positives and its negatives. I had each company demo to my staff and the team made the decision to go with Compulink, despite the fact that it was the most expensive of the three.
One of my main concerns was having group functionality. I was assured by Eric, the sales supervisor, that this would be added to the software with an estimated completion date of 01/31/2008 (it’s on the proposal that I signed). I have emails supporting this along with an assurance that the group functionality would be completed ASAP.
This was followed by a phone call giving me the 01/31/08 date and the placing of the date on my order. It is now August 29, 2008 and there is no group functionality.
In addition, I was thorough in informing Eric of the fact that I have 2 locations. Eric did not inform me that I needed a second location license on the software. I found that out as we were setting up the software. This cost was an additional $765.00 (but they were kind enough to knock off $1,000 of the $1765.00 price given the “misunderstanding”).
I was very specific about my expectation of a concurrent license. Basically, a concurrent license goes by how many people are in a system vs. a workstation license which goes by number of workstations. I made sure that the system worked on concurrent licenses as the other systems did, so that I wouldn’t have to buy a license for each workstation. I was assured by Eric that the system would work on a concurrent license basis. I have emails to this effect as well. It does not. I have to have a license for each workstation, which would be an additional $1050 plus any additional support costs, if any.
At this point I am incredibly frustrated. I finally lay out a set of concerns and resolutions that I would like to occur to customer service. A week later, I am told that customer service does not have the authority to meet my proposed resolutions and that I had to speak with Eric about my concerns. I said that I would prefer to speak with Eric’s supervisor given my history with Eric. I was told that the only supervisor that Eric had was the owner of the company. I asked to speak with the owner and I was told that I had to go through Eric to get to the owner. However, I was told that I could write a letter to the owner and he might contact me. I have called and left messages with the owner, but he has failed to return my calls.
I have asked for a full refund, but at this time have yet to be contacted by anyone to arrange this refund.
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100% 
(1 reviews)
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